Hey fellow RV friends! 👋 I bought a 2023 Jayco Greyhawk 29MV from TJ Brokerage about 6 months ago. Everything has been awesome until last week when the OEM backup camera stopped working (Furrion Vision S system - the one on the rear wall). I checked all the fuses and connections, but nothing. It's completely dead.

I have the extended warranty from TJ Brokerage (the 5-year coverage). Should I file a claim with them to replace the OEM camera, or should I just grab an aftermarket replacement? The OEM Furrion camera runs around $350-400. Aftermarket options are $150-250.

Has anyone dealt with camera warranty claims through TJ Brokerage? How did it go? I'm a full-time RVer, so I need this fixed ASAP for backing into tight campsites! Thanks, y'all! 🚐📷

Hey Mike, I'd go aftermarket for sure. The OEM Furrion cameras are way overpriced and honestly not that great in my experience. I replaced mine with a Haloview 7-inch wireless system for $180 and it's WAY better - better night vision, wider angle, and it even pairs with my phone. The warranty claim through TJ Brokerage might take weeks of back-and-forth. For $180, just buy it yourself and be done in 2 days. Plus aftermarket often has better features! 📷

@TechNomad - Thanks for the suggestion! Does the Haloview fit the same mounting bracket? My Jayco has the standard Furrion mount. I really don't want to drill new holes in the fiberglass rear cap if I can avoid it.

Mike - I'd definitely use the TJ Brokerage warranty. That's what it's there for! I filed a claim for a broken awning motor on my Winnebago last year. The process was super simple: called them, sent a few photos and a short video, approved within 48 hours, and they sent a mobile tech to my campsite. Total cost to me: $0. The OEM camera will match your existing monitor perfectly. Aftermarket might have compatibility issues. Why pay out of pocket when you already paid for the warranty? 🤔

@FullTimeFrank - That's really helpful to know! How long did the whole process take from your first call to the actual repair? I'm in Texas and moving to Arizona next week, so I need something relatively fast.

Mike, go aftermarket 100%. I replaced my Furrion with an AMTIFO Wireless Backup Camera (Amazon, $159). Took me 15 minutes to install - same bracket, same plug. The image quality is WAY better than the OEM Furrion - HD instead of SD, and it has infrared night vision. Plus, the warranty process might require you to send the broken camera back first, leaving you without a camera for a week or more. Just buy a new one and move on. I can send you the Amazon link if you want. 📦

@WeekendWarrior - Yes please send that link! $159 sounds like a great deal. Did you have to change the monitor too or does it pair with the existing Furrion monitor?

Mike - I strongly suggest using the TJ Brokerage warranty. Here's why: if something ELSE fails later (like the wiring harness or the monitor), having an aftermarket camera might void coverage on the whole system. I learned this the hard way with a refrigerator issue. Stick with OEM through warranty - it keeps everything consistent and covered. Their claims process took me 5 days total from call to repair. Very efficient. 📋

@SnowbirdSarah - That's a really good point about voiding coverage on related components. I didn't think about that. The Furrion monitor is still working fine. If I replace just the camera with aftermarket, will it pair with my existing monitor?

As a mobile RV tech, here's my professional take: Most aftermarket cameras DO NOT pair with the Furrion monitor. They use different wireless protocols. So if you go aftermarket, you'll likely need to replace BOTH the camera AND the monitor ($300-400 total). That said, aftermarket systems often have better features (split screen, multiple camera inputs).

Warranty through TJ Brokerage will replace just the camera (free) and keep your existing monitor. I've processed warranty claims with them - they're actually pretty fast. My vote: use the warranty for now. If it fails again outside warranty, then upgrade to a full aftermarket system. 🔧

@RVMechanicRay - This is exactly the expert advice I needed! So aftermarket would need a whole new system. That's $300-400 anyway, same as OEM. Might as well use the warranty then. Thank you so much! 🔧

Mike, I have the SAME Jayco Greyhawk 29MV (2022) and had the exact same camera failure. I filed a claim through TJ Brokerage's warranty. They approved it in 2 days, shipped a new Furrion camera directly to my campground, and I installed it myself in 10 minutes. Total cost: $0. Don't overthink this - use the warranty! That's why you bought it. The Furrion camera is actually decent when it works. You just got a lemon unit. 👍

@JaycoJim - That's super reassuring! Same rig, same problem, and TJ Brokerage came through. I'm going to call them today. Thanks so much for sharing! 🙌

UPDATE: I called TJ Brokerage warranty department yesterday. They were SUPER helpful! Asked for a photo of the camera not working and a short video. Approved within 4 hours! They're shipping a replacement Furrion Vision S camera overnight. Should be here tomorrow. Total cost to me: $0. Thanks to everyone who recommended going the warranty route - you saved me $350 and kept my system OEM! 🎉

🎉 FINAL UPDATE: CAMERA INSTALLED AND WORKING PERFECTLY! 🎉

The replacement Furrion camera arrived from TJ Brokerage yesterday (took 2 days total). I installed it in 10 minutes - just unscrewed the old one, unplugged, plugged in the new one, and screwed it back. Fired right up! Crystal clear image, just like new.

HUGE thanks to @FullTimeFrank, @SnowbirdSarah, @RVMechanicRay, and @JaycoJim for convincing me to use the warranty instead of going aftermarket. You guys saved me money AND kept my system 100% OEM-compatible. The aftermarket option would've required replacing the whole system ($300-400) and might have created compatibility issues.

For anyone wondering: TJ Brokerage's warranty process was FAST and EASY. Called Monday, approved Monday night, camera arrived Wednesday, installed Wednesday. Can't beat that! I'm so glad I bought the extended warranty from them.

Now back on the road - heading to Arizona next week! Thanks again, everyone! This forum is the best. 🚐📷🌵